“Scott McKain is a great storyteller and Taxi Terry delivers: it provides you what you need to know and do to provide your customers the kind of experience that will delight them and keep them coming back for more.”
— Mark Sanborn, author of The Fred Factor and CEO of Sanborn and Associates
“McKain clearly shows again why he is the master at teaching companies how they can out-market, out-sell, and out-service their competition.”
— Dr. Tony Alessandra, author of The Platinum Rule and The NEW Art of Managing People
“McKain shows you how to consistently deliver a level of service that makes you and your business distinctive in the hearts and minds of your customers. You will want every person in your company to read this book and apply its lessons.”
— Randy G. Pennington, author of the award-winning bestseller Make Change Work
“This book is another masterpiece from the brilliant business mind of Scott McKain.”
— Patricia Fripp, CSP, CPAE, former president of the National Speakers Association and a leading executive speech coach
“I have loved the story of Taxi Terry every time I’ve heard Scott tell it. It’s entertaining, funny, and always a crowd pleaser. In this great book, Scott gives you a chance to go deeper into the story and learn the lessons you need to deliver a great customer service experience.”
— Larry Winget, television personality and six-time bestselling author of Grow a Pair and Shut Up, Stop Whining, and Get a Life!
AVAILABLE IN PRINT AND EBOOK FROM YOUR FAVORITE RETAILER
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